How does an online auction work?
Carlins Online auctions enables remote bidders to bid on stock. The user with the highest bid at the end of the auction is the winner if the vehicle reserve is met. You are also able to make an offer on any of the vehicles in the auction if you wish to secure the vehicle before the auction ends.
What do I need to view an online auction?
To participate in the Carlins Online Auction, registered users will be able to view the auction in real time. All you need is a good working internet connection, a device that connects to the internet, and a registered account with us.
What can I expect to see?
An online auction will show pictures, documents, a description and sometimes video of the vehicle. You will also be able to view the kilometres on the car, registration expiry, extras included with purchase and a condition report. You will see an online catalogue where you can see other items in the sale.
How do I bid?
Once the auction starts you will be able to make bids by clicking into the item of interest and clicking the ‘Bid’ button at the price specified. The item is confirmed sold by seeing SOLD at the conclusion of the auction.
What happens in the event my internet goes down?
Simply log back into the website and re-enter your email address and password.
If I’m a returning user, do I need to update any information?
Yes! We recently updated our online bidding portal to bring you online bidding without apps. If you have previously bid with us, your old account information has been transferred to this new system, however you will need to reset your password to continue bidding online.
Who is running the auction?
Carlins is running the auction in conjunction with the Eagers Automotive dealership network in Sydney. Eagers Automotive have dealerships across Sydney and is the leading automotive retail group in Australia and New Zealand, with a long and proud history of more than 100 years.
If I win the auction what happens next?
The dealership that the vehicle is located at will get in contact to prepare a contract of sale and send a link via SMS for the deposit to be paid. Once full payment of the vehicle has been received the dealership will arrange to have the vehicle shipped to you for a flat $150 rate within the Sydney metro*, a contactless click and collect delivery can also be organised through our Eagers Sydney dealership network.
What if the car doesn’t meet my expectations?
We hope purchasing a vehicle from us isn’t the end of the transaction but the beginning of a happy and long-term relationship. So, if for any reason you are not satisfied with your purchase from the Eagers Automotive/ Carlins auction, we will offer you a 7-day Money Back Guarantee. Find the full terms and conditions here: link to terms.
*$150 driveway delivery is available to any home in the Sydney metro area, a price will be agreed between the dealer and customers for any deliveries outside Sydney metro. Contactless click and collect is also available through the Eagers Sydney dealership network.
